Drivers and Passengers Service Officers

Transport & Logistics Jobs: Drivers 200 Posts and Passenger Service Officers 160 Posts

Drivers and Passengers Service Officers job opportunities at Mofat transport and Logistics. Mofat Transport & Logistics has announced employment opportunities for qualified Tanzanians interested in working in the public transportation sector in Dar es Salaam. The recruitment includes 200 positions for BRT Bus Drivers and 160 positions for Passenger Service Officers.

These opportunities are suitable for applicants with relevant driving experience, passenger transport skills, customer service abilities, and academic qualifications required for each position.

Mofat Transport & Logistics operates in the transportation and logistics sector and is involved in providing public transport services, including operational activities associated with Bus Rapid Transit services in Dar es Salaam.

Interested candidates are advised to carefully review the requirements for their preferred position before submitting an application.

1. BRT Bus Drivers – 200 Positions

Job Overview

The BRT Bus Driver will be responsible for operating assigned buses safely and efficiently along designated public transport routes. The successful candidate will be expected to prioritize passenger safety, follow traffic regulations, observe assigned schedules, and maintain professional conduct while serving commuters.

Main Responsibilities

The selected BRT drivers will be expected to perform the following duties:

• Operate BRT buses safely while observing national traffic laws and applicable BRT operating procedures.
• Maintain appropriate speed and safe driving practices throughout assigned routes.
• Ensure passengers can board and leave the bus safely and in an orderly manner.
• Provide appropriate assistance to elderly passengers and persons with disabilities when necessary.
• Follow assigned routes, stations, terminals, and scheduled departure and arrival times.
• Carry out routine vehicle inspections before starting a journey and after completing assigned duties.
• Check important vehicle components such as brakes, tyres, lights, indicators, fluids, and other basic safety systems.
• Report mechanical problems, accidents, road hazards, and other safety concerns to the appropriate supervisor or control centre.
• Maintain professional and respectful communication with passengers.
• Cooperate with operational and control-room teams to ensure reliable transport services.
• Observe all applicable road safety requirements while operating the vehicle.

Qualifications and Requirements

Applicants interested in the BRT Driver position should meet the following requirements:

• Possess a Primary Education Certificate, Certificate of Secondary Education Examination (CSEE), or Advanced Certificate of Secondary Education Examination (ACSEE) from a recognized institution.
• Have a valid Class C driving licence as required for the position.
• The driving licence should have the necessary certification from the relevant Tanzanian authorities.
• Possess a recognized Passenger Service Vehicle (PSV) driving qualification/certificate, such as training obtained through the National Institute of Transport (NIT) or VETA, where applicable.
• Have at least three years of relevant and verifiable driving experience, preferably involving passenger buses or other heavy vehicles.
• Have a good understanding of Tanzanian road traffic laws and road safety practices.
• Demonstrate basic knowledge of vehicle inspection and mechanical fault identification.
• Have good communication and customer service skills.
• Be responsible, disciplined, attentive, and capable of working under pressure.

Number of Vacancies: 200 BRT Bus Driver positions

Work Location: Dar es Salaam, Tanzania

2. Passenger Service Officers – 160 Positions

Job Overview

Mofat Transport & Logistics is also recruiting 160 Passenger Service Officers to support the delivery of efficient and customer-friendly public transportation services.

Passenger Service Officers will interact directly with commuters at BRT stations, terminals, and other assigned operational areas. Their duties will include providing information, supporting passengers, assisting with ticketing, managing queues, and reporting operational or safety incidents.

Key Responsibilities

Successful candidates may be responsible for the following activities:

• Welcome and guide passengers at stations, terminals, and other assigned service points.
• Provide clear information about routes, schedules, fares, connections, and transfers.
• Assist elderly passengers, children, persons with disabilities, and other commuters who require additional support.
• Help passengers understand and use available ticketing systems, smart cards, and digital payment options.
• Support orderly boarding and alighting of passengers.
• Manage queues and passenger movement to promote safety and order at stations.
• Respond professionally to passenger questions, complaints, and service-related concerns.
• Escalate complicated complaints or operational problems to the appropriate supervisor.
• Record incidents, lost property, safety concerns, and cases of passenger misconduct.
• Help maintain a clean, safe, organized, and welcoming environment within assigned stations and terminals.
• Prepare daily reports concerning passenger activities, incidents, feedback, and operational challenges.
• Work closely with other transport personnel to maintain efficient passenger services.

Qualifications and Requirements

Applicants for the Passenger Service Officer position should have:

• A Certificate, Diploma, or Bachelor’s Degree in a relevant field such as Customer Service, Transport and Logistics, Business Administration, Public Relations, Hospitality, or another related discipline.
• Good verbal and written communication skills.
• Strong interpersonal and customer-care abilities.
• The ability to deal with members of the public patiently and professionally.
• Good problem-solving and decision-making skills.
• Integrity, reliability, and a strong sense of responsibility.
• The ability to work in a busy public transportation environment.
• The ability to remain calm and professional when dealing with complaints, delays, or emergencies.
• Willingness to work according to operational schedules, including shifts where required.

Number of Vacancies: 160 Passenger Service Officer positions

Work Location: Dar es Salaam, Tanzania

How to Apply for Mofat Drivers and Passengers Service Officers Jobs

Applicants who meet the qualifications are encouraged to submit their applications through the company’s recruitment portal.

Official application portal: web.mofat.co.tz/careers

Before applying, candidates should carefully check the vacancy requirements and make sure that their academic certificates, professional qualifications, driving documents, and other relevant information are available.

Applicants should also provide accurate personal and professional information during the application process. Submitting incorrect information may affect the consideration of an application.

Important Information for Applicants

These vacancies provide an opportunity for qualified candidates to pursue careers in the public transportation industry in Dar es Salaam. Because the positions involve direct responsibility for passengers and transport operations, applicants should ensure that they meet the specific requirements of the position they are applying for.

For the BRT Driver position, particular attention should be given to driving qualifications and relevant passenger-transport experience. For Passenger Service Officers, applicants should demonstrate strong communication, customer service, and interpersonal skills.

Candidates should use the official recruitment channel when submitting their applications and avoid paying individuals who claim they can guarantee employment.

Frequently Asked Questions

How many BRT Driver positions are available?

There are 200 advertised positions for BRT Bus Drivers.

How many Passenger Service Officer positions are available?

The recruitment includes 160 Passenger Service Officer positions.

Where are these jobs located?

The advertised opportunities are based in Dar es Salaam, Tanzania, within the public transportation and BRT operating environment.

 What qualifications are required for BRT Drivers?

Applicants are expected to have the required level of education, a valid appropriate driving licence, relevant PSV training or certification, and at least three years of verifiable driving experience in passenger or heavy-vehicle operations.

What qualifications are required for Passenger Service Officers?

Applicants should have a relevant Certificate, Diploma, or Bachelor’s Degree and demonstrate strong communication, customer service, interpersonal, and problem-solving abilities.

How can I apply for these vacancies?

Applications can be submitted through the stated Mofat Transport & Logistics recruitment portal: web.mofat.co.tz/careers.

Is there an application fee?

Applicants should be cautious of anyone requesting money in exchange for employment. Candidates should follow the instructions provided through the official recruitment channel and verify any payment-related information before making a transaction.

Final Note

If you are qualified for one of drivers and Passengers service officers positions, review the requirements carefully and submit your application through the appropriate recruitment channel before the stated deadline. Keep copies of your application details and supporting documents for your records.

See Also: ALL TANZANIA JOBS