Customer Services Representative Remote Job

We are hiring for Customer Services Representative for a US-based company that is looking for remote job seekers. The recruiter needs candidates from LATAM, Africa and Eastern Europe. Candidates will work full remotely from their comfort of home or elsewhere. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.
The Customer Service Representative will serve as a first point of contact for customers across phone, email, chat, and other communication channels. The role will support customers with orders, products, pricing, shipping, freight, returns, warranties, and account-related questions while accurately processing transactions and coordinating with internal teams and carriers.

This is an entry-level opportunity suited to someone early in their customer service career who is organized, dependable, and eager to learn. The Customer Service Representative will initially focus on order acknowledgements and shipment updates before expanding into a broader range of customer inquiries as they become familiar with the company’s systems and processes.

Location: Fully Remote | 9:00 AM – 5:00 PM CST

Key Responsibilities

• Respond to customer inquiries through phone, email, chat, and other communication channels.
• Assist customers with questions related to orders, products, pricing, shipping, freight, returns, warranties, and accounts.
• Provide clear and proactive updates to customers throughout the resolution process.
• Process customer orders and order-related transactions accurately within company systems.
• Support order changes, cancellations, returns, replacements, refunds, claims, and related transactions.
• Begin with order acknowledgements and shipment updates before progressing into more complex customer inquiries and transactions.
• Coordinate shipments and deliveries with carriers, branches, vendors, Supply Chain, and other internal teams.
• Provide customers with updates regarding shipment status and delays.
• Help ensure orders continue moving through the fulfillment process.
• Research customer issues involving orders, deliveries, freight, billing, product availability, and warranty claims.
• Resolve customer issues within the scope of the role.
• Escalate complex situations to senior representatives when appropriate.
• Support e-commerce and inside sales activities.
• Assist with order confirmations, tracking requests, customer follow-up, and fulfillment-related questions.
• Maintain accurate customer records, order documentation, and case notes within company systems.
• Ensure customer interactions and order information are properly documented to support effective communication and issue resolution.
• Collaborate with Sales, Freight, Branches, Operations, Supply Chain, and other internal departments.
• Coordinate across teams to ensure customer requests are resolved accurately and on time.
• Follow established customer service policies, procedures, and quality standards.
• Meet departmental service levels and performance expectations.
• Identify recurring customer issues and communicate trends or process-improvement opportunities to leadership.
• Provide additional cross-functional support as assigned to meet business and customer needs.

Qualifications, Experience and Skills:

Experience

• Entry-level role; previous experience is not required.
• Background or genuine interest in customer service, order support, or e-commerce is a plus.
• Experience with HubSpot, Adobe Commerce Cloud, or a similar CRM or e-commerce platform is a plus.
• Experience in a product, distribution, or supply-chain-oriented customer service environment is a plus.
• Familiarity with order management, freight and logistics, or warranty and returns processes is a plus.
• Experience using AI-assisted support or productivity tools is a plus.

Skills

• Strong attention to detail and accuracy when processing orders and documenting customer interactions.
• Ability to learn and work across multiple systems.
• Familiarity with HubSpot, Adobe Commerce Cloud, and Google Workspace is a plus.
• Strong organizational skills and the ability to manage multiple requests.
• Dependable follow-through from initial customer inquiry through resolution.
• Proactive, customer-first approach.
• Willingness to learn new processes, systems, and tools.

Additional Abilities:

• Accurately handle order acknowledgements and shipment updates while learning the company’s systems and processes.
• Provide customers with timely information regarding orders, shipments, and other requests.
• Maintain accurate customer records, order documentation, and case notes.
• Coordinate effectively with carriers and internal teams to keep orders moving.
• Follow established service policies, procedures, quality standards, and performance expectations.
• Gradually expand into handling a broader range of customer inquiries and transactions.
• Identify recurring customer issues and communicate relevant trends or process-improvement opportunities.
• Consistently follow through on customer requests through resolution or appropriate escalation.

Opportunity

This is an entry-level opportunity for someone looking to develop their customer service experience while gaining exposure to order support, e-commerce, shipping, fulfillment, and cross-functional operations. The Customer Service Representative will begin with order acknowledgements and shipment updates and can expand into a broader range of customer inquiries and transactions as they become comfortable with the company’s systems and processes.

How to Apply

Interested candidates are required to submit their applications by these steps bellow:

• Fill in the application form available on the application button below
• Record a video showcasing your skill sets

Apply Now

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